‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style
Research output: Contribution to journal › Journal article › Research › peer-review
| Original language | English |
|---|---|
| Journal | Journal of Sociolinguistics |
| Volume | 15 |
| Issue number | 1 |
| Pages (from-to) | 36–64 |
| ISSN | 1360-6441 |
| Publication status | Published - 2011 |
ID: 33001199