‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style

Research output: Contribution to journalJournal article

  • Anna Kristina Hultgren
Original languageEnglish
JournalJournal of Sociolinguistics
Volume15
Issue number1
Pages (from-to)36–64
ISSN1360-6441
Publication statusPublished - 2011

ID: 33001199