How May I Help You? Questions, control and customer care in call centre telephone talk

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

  • Anna Kristina Hultgren
  • Deborah Cameron
Original languageEnglish
Title of host publicationWhy Do You Ask? : The Function of Questions in Institutional Settings
EditorsAlice Freed, Susan Ehrlich
PublisherOxford University Press
Publication date2010
ISBN (Print)9780195306897
ISBN (Electronic)9780198041900
Publication statusPublished - 2010

ID: 33001276