‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.
Research output: Contribution to conference › Paper › Research
Standard
‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions. / Hultgren, Anna Kristina.
2005. Paper presented at Subject Family Seminar, Oxford, United Kingdom.Research output: Contribution to conference › Paper › Research
Harvard
Hultgren, AK 2005, '‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.', Paper presented at Subject Family Seminar, Oxford, United Kingdom, 01/11/2005.
APA
Hultgren, A. K. (2005). ‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.. Paper presented at Subject Family Seminar, Oxford, United Kingdom.
Vancouver
Hultgren AK. ‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.. 2005. Paper presented at Subject Family Seminar, Oxford, United Kingdom.
Author
Bibtex
@conference{4a8446eb1764462eb4ce0fc7e78090dc,
title = "{\textquoteleft}I Understand That Must Be Really Frustrating for You, Mr Smith{\textquoteright}: {\textquoteleft}Synthetic personalisation{\textquoteright} in call centre service transactions.",
author = "Hultgren, {Anna Kristina}",
year = "2005",
language = "English",
note = "Subject Family Seminar ; Conference date: 01-11-2005",
}
RIS
TY - CONF
T1 - ‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.
AU - Hultgren, Anna Kristina
PY - 2005
Y1 - 2005
M3 - Paper
T2 - Subject Family Seminar
Y2 - 1 November 2005
ER -
ID: 33004586