‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.

Publikation: Konferencebidrag › Paper › Forskning

  • Anna Kristina Hultgren
OriginalsprogEngelsk
Publikationsdato2005
StatusUdgivet - 2005
BegivenhedSubject Family Seminar - Oxford, Storbritannien
Varighed: 1 nov. 2005 → …

Seminar

SeminarSubject Family Seminar
LandStorbritannien
ByOxford
Periode01/11/2005 → …

ID: 33004586