Effects-Driven Participatory Design: Learning from Sampling Interruptions

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Standard

Effects-Driven Participatory Design: Learning from Sampling Interruptions. / Brandrup, Morten; Østergaard, Kija Lin; Hertzum, Morten; Karasti, Helena; Simonsen, Jesper.

Participatory Design and Health Information Technology. ed. / Anne Marie Kanstrup; Ann Bygholm; Pernille Bertelsen; Christian Nøhr. Amsterdam : IOS Press, 2017. p. 113-127 (Studies in Health Technology and Informatics, Vol. 233).

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Harvard

Brandrup, M, Østergaard, KL, Hertzum, M, Karasti, H & Simonsen, J 2017, Effects-Driven Participatory Design: Learning from Sampling Interruptions. in AM Kanstrup, A Bygholm, P Bertelsen & C Nøhr (eds), Participatory Design and Health Information Technology. IOS Press, Amsterdam, Studies in Health Technology and Informatics, vol. 233, pp. 113-127. https://doi.org/10.3233/978-1-61499-740-5-113

APA

Brandrup, M., Østergaard, K. L., Hertzum, M., Karasti, H., & Simonsen, J. (2017). Effects-Driven Participatory Design: Learning from Sampling Interruptions. In A. M. Kanstrup, A. Bygholm, P. Bertelsen, & C. Nøhr (Eds.), Participatory Design and Health Information Technology (pp. 113-127). IOS Press. Studies in Health Technology and Informatics Vol. 233 https://doi.org/10.3233/978-1-61499-740-5-113

Vancouver

Brandrup M, Østergaard KL, Hertzum M, Karasti H, Simonsen J. Effects-Driven Participatory Design: Learning from Sampling Interruptions. In Kanstrup AM, Bygholm A, Bertelsen P, Nøhr C, editors, Participatory Design and Health Information Technology. Amsterdam: IOS Press. 2017. p. 113-127. (Studies in Health Technology and Informatics, Vol. 233). https://doi.org/10.3233/978-1-61499-740-5-113

Author

Brandrup, Morten ; Østergaard, Kija Lin ; Hertzum, Morten ; Karasti, Helena ; Simonsen, Jesper. / Effects-Driven Participatory Design: Learning from Sampling Interruptions. Participatory Design and Health Information Technology. editor / Anne Marie Kanstrup ; Ann Bygholm ; Pernille Bertelsen ; Christian Nøhr. Amsterdam : IOS Press, 2017. pp. 113-127 (Studies in Health Technology and Informatics, Vol. 233).

Bibtex

@inbook{20393436d5334fcdaaa11c91166ecdcd,
title = "Effects-Driven Participatory Design: Learning from Sampling Interruptions",
abstract = "Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this chapter we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians{\textquoteright} intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.",
keywords = "Faculty of Humanities, Effects, Interruptions, Experience sampling, electronic whiteboard, health information technology",
author = "Morten Brandrup and {\O}stergaard, {Kija Lin} and Morten Hertzum and Helena Karasti and Jesper Simonsen",
year = "2017",
doi = "10.3233/978-1-61499-740-5-113",
language = "English",
isbn = "978-1-61499-739-9",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
pages = "113--127",
editor = "Kanstrup, {Anne Marie} and Ann Bygholm and Pernille Bertelsen and Christian N{\o}hr",
booktitle = "Participatory Design and Health Information Technology",
address = "United States",

}

RIS

TY - CHAP

T1 - Effects-Driven Participatory Design: Learning from Sampling Interruptions

AU - Brandrup, Morten

AU - Østergaard, Kija Lin

AU - Hertzum, Morten

AU - Karasti, Helena

AU - Simonsen, Jesper

PY - 2017

Y1 - 2017

N2 - Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this chapter we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians’ intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.

AB - Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this chapter we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians’ intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.

KW - Faculty of Humanities

KW - Effects

KW - Interruptions

KW - Experience sampling

KW - electronic whiteboard

KW - health information technology

U2 - 10.3233/978-1-61499-740-5-113

DO - 10.3233/978-1-61499-740-5-113

M3 - Book chapter

SN - 978-1-61499-739-9

T3 - Studies in Health Technology and Informatics

SP - 113

EP - 127

BT - Participatory Design and Health Information Technology

A2 - Kanstrup, Anne Marie

A2 - Bygholm, Ann

A2 - Bertelsen, Pernille

A2 - Nøhr, Christian

PB - IOS Press

CY - Amsterdam

ER -

ID: 172815050