Procedures and Collaborative Information Seeking: A Study of Emergency Departments
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
Documents
- CollInfoSeeking_Procedures_CISbook2015_preprint
129 KB, PDF document
Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings
Original language | English |
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Title of host publication | Collaborative Information Seeking: Best Practices, New Domains and New Thoughts |
Editors | Preben Hansen, Chirag Shah, Claus-Peter Klas |
Number of pages | 17 |
Place of Publication | Berlin |
Publisher | Springer |
Publication date | 2015 |
Pages | 55-71 |
ISBN (Print) | 978-3-319-18541-5 |
ISBN (Electronic) | 978-3-319-18988-8 |
DOIs | |
Publication status | Published - 2015 |
Series | Springer book series on Computer Supported Cooperative Work |
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Bibliographical note
Bogserien har ISSN 1431-1496
- Faculty of Humanities - collaborative information seeking, Information behavior, work procedures, Emergency Medicine, Healthcare
Research areas
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ID: 129891594