‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.
Research output: Contribution to conference › Paper › Research
| Original language | English |
|---|---|
| Publication date | 2005 |
| Publication status | Published - 2005 |
| Event | Subject Family Seminar - Oxford, United Kingdom Duration: 1 Nov 2005 → … |
Seminar
| Seminar | Subject Family Seminar |
|---|---|
| Country | United Kingdom |
| City | Oxford |
| Period | 01/11/2005 → … |
ID: 33004586