‘I Understand That Must Be Really Frustrating for You, Mr Smith’: ‘Synthetic personalisation’ in call centre service transactions.

Research output: Contribution to conferencePaperResearch

  • Anna Kristina Hultgren
Original languageEnglish
Publication date2005
Publication statusPublished - 2005
EventSubject Family Seminar - Oxford, United Kingdom
Duration: 1 Nov 2005 → …


SeminarSubject Family Seminar
CountryUnited Kingdom
Period01/11/2005 → …

ID: 33004586