‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style

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Standard

‘Building Rapport’ with Customers across the World : The global diffusion of a call centre speech style. / Hultgren, Anna Kristina.

I: Journal of Sociolinguistics, Bind 15, Nr. 1, 2011, s. 36–64.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Harvard

Hultgren, AK 2011, '‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style', Journal of Sociolinguistics, bind 15, nr. 1, s. 36–64.

APA

Hultgren, A. K. (2011). ‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style. Journal of Sociolinguistics, 15(1), 36–64.

Vancouver

Hultgren AK. ‘Building Rapport’ with Customers across the World: The global diffusion of a call centre speech style. Journal of Sociolinguistics. 2011;15(1):36–64.

Author

Hultgren, Anna Kristina. / ‘Building Rapport’ with Customers across the World : The global diffusion of a call centre speech style. I: Journal of Sociolinguistics. 2011 ; Bind 15, Nr. 1. s. 36–64.

Bibtex

@article{dec20c19afdc4d23a7e322fc54a0e2ef,
title = "{\textquoteleft}Building Rapport{\textquoteright} with Customers across the World: The global diffusion of a call centre speech style",
author = "Hultgren, {Anna Kristina}",
year = "2011",
language = "English",
volume = "15",
pages = "36–64",
journal = "Journal of Sociolinguistics",
issn = "1360-6441",
publisher = "Wiley-Blackwell",
number = "1",

}

RIS

TY - JOUR

T1 - ‘Building Rapport’ with Customers across the World

T2 - The global diffusion of a call centre speech style

AU - Hultgren, Anna Kristina

PY - 2011

Y1 - 2011

M3 - Journal article

VL - 15

SP - 36

EP - 64

JO - Journal of Sociolinguistics

JF - Journal of Sociolinguistics

SN - 1360-6441

IS - 1

ER -

ID: 33001199